It is happening because :
- When a user belongs to an “All Properties” group/route, the app shows all active tours and issues for every property in that group. This would then be the expected behavior and not a bug.
- “Choose property” only filters the view. The content itself comes from Route data, which is based on the user’s role and permissions.
Resolution steps:
- To see one property only: tap “Choose property” at the bottom-left of the app and select the property.
- To close an open tour: tap “Choose property”, select the property the tour belongs to, mark all of its checkboxes, then close it.
- To restrict a user to a single property permanently: create a user group containing only that property and assign the user to it.
Notes :
- Tours do not expire. They stay open until a TourEnd event reaches the server.
- Newer tours appear first in the list.