What is the Difference Between an Address, Unit, and a Location?

In this article, we will review the setup options of Addresses, Units, and Locations and their specific differences so that a field User can quickly and easily add precise data for optimal reporting for your clients.

When setting up a Property, adding an Address, at least one Issue Type, and at least one Location is mandatory so that field Users can report on the Silvertrac App. It is optional to add Units or Suites to a Property.

To review how to add Addresses, Units, and Locations, please see the Resource Center article links:

If Locations are not added in the .silvertracker.net portal, the Property will automatically have Default as the Location.

When a field User adds a Security, Parking, or Maintenance Issue, they must add an Address and a Location. If a Location(s) have not been added, the drop-down will only be Default. If Units or Suites have been added to the Property, the field User can add a Unit or Suite.

Drop Down 1: Issue Type - The Issue or incident being reported.

Drop Down 2: Address -  This is the physical street address of the entire Property. In many larger Commercial or Apartment complexes, there will typically be a different Address for each building, and each can be included in the drop-down menu.

Drop Down 3: Location - This is a specific place or area on the Property. Imagine that you are on the phone trying to describe where you are on a Property to someone in dispatch.   You might describe your location as "The laundry room adjacent to the leasing office" or "BBQ station in the Northeast greenbelt." 

See the sample Locations list in the above link: How to Add Locations

Drop Down 4: Unit - Optional. This is utilized in conjunction with both the Address and Location drop-downs.


Here's an example in a commercial building scenario of the same Issue being reported slightly differently but with different results for the Property Management company:

Issue Type: Water Leak
Address: 555 Highrise Building
Location: Restroom
Unit: 5th Floor

Issue Type: Water Leak
Address: 555 Highrise Building, 5th Floor
Location: 5th Floor Restroom
Unit: (None)

In both examples, the information is the same. However, in the second example, it takes away the ability of a Property Manager to pull a Unit History Report quickly.

Setting up a Property with total Units or Suites and adding specific Locations before posting an Officer on site will ensure ease of use by the Officer in practical implementation. Additionally, the Reports will be complete and allow the owner or Property Manager instant access to Issues about each Property, each Building, and each Unit or Suite.

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