How to Log onto the Silvertrac Issue Monitor Online Portal

In this article, we will go over how to log in to the Silvertrac Software admin portal and what to do if you forget your password.

NOTE: Use your company's unique URL (web address). Do not use the "www." prefix before the URL address. For example: "" is all that is needed in your web browser.

How to Login to Silvertrac

To log in, click the blue Login button in the top-right corner of your screen.

In the gray Login box, enter your unique User Name and Password.

NOTE:  The User Name and Password are case-sensitive.

Resetting Your Password

If you forgot your Password, you can enter your User Name in the Forgot Your Password? box below and click Submit.  

Your Password will be emailed to the email address associated with your User Name account.

For a further look at troubleshooting a "We were unable to access your information please try again"  error message, please review the Resource Center article: 

Error Message Trying to Retrieve Password

If you have further questions about logging into your Silvertrac portal please contact your Customer Success Manager or Tech Support at or 888-505-8722 ext 4.

Articles in this section