Why Can’t I Save a User Group for a Supervisor? Upgrading a User to Supervisor.

The number of Supervisors allowable is automatically based and limited by a general ratio of corresponding User Guards within your silvertracker.net URL. 

When assigning a User Role, it is important to keep in mind exactly what data each user in a specific role is able access within the system and verify that this is in line with your company needs. 

For a quick review of the access granted in the system for each User Role please see:

User Role: Supervisor

User Role: Dispatcher

User Role: Admin

NOTE: To override the number of allowable Supervisors restriction, this must be addressed by a System Admin.

A System Admin can request additional Supervisors exceeding the ratio of corresponding User Guards. A System Admin should email support@silvertracsoftware.com and request additional Supervisors.

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