Troubleshooting the Scanning a Checkpoint Error / Alert:

In this article we will go over how to resolve the following checkpoint scanning error: "The Issue Type for this checkpoint was not found. Please make sure the Issue Type's "DISPLAY IN HANDHELD" is checked" error displays in the mobile app

For step by step instruction on How to Add a Checkpoint please click the link below:

As noted in the aforementioned article above, when creating a Checkpoint you have must associate the Checkpoint with an Issue Type.

You have the option to Auto Create the Issue Type (based on the checkpoint name) or you have the option to associate the Checkpoint with an existing Issue Type.

When using the Checkpoint Issue Type drop down option you must verify that the Issue Type has the Display In Handheld checkbox selected.

If the Auto Create Issue Type is selected the Restrict to Checkpoint Only checkbox will be selected along with the Display In Handheld automatically:

If the mobile App user gets the pop-up alert "The Issue Type for this checkpoint was not found. Please make sure the Issue Type's "DISPLAY IN HANDHELD" is checked".

To verify Display In Handheld has been properly selected for a Checkpoint:

1. Log onto your company Web Portal via your unique silvertracker.net URL

2. Hover over the Properties Tab and Click Property Maintenance

3. Click on the property the Checkpoint is set up on

4. Click on Issue Types in the Drop Down menu

   1. To speed up your search you may wish to also click the Assigned (This Property ONLY) option

      

5. Click on the Edit button of the Check

   

6. Click the Display In Handheld option

   

7. Click Save Issue Type

   

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