Using the Message Board

In this article, we will go over the Chat Feature, how to view and receive messages from a System Admin or Dispatcher through the Issue Monitor, and how to respond to Chat messages within the Silvertrac App.

The Message Board is a feature designed to provide quick communication by System Admins or Dispatchers to all Officers logged onto the Silvertrac App at any time.

The Chat Feature also lets System Admins and Dispatchers message individual Officers.

NOTE: The information on the message board will NOT be entered into the reports.  Internal purposes only. 

The Chat communications are not for officer-to-officer use.

How to Receive a Message

Your company must utilize the Chat Feature to receive or reply to Messages.  When you are logged onto the Silvertrac App, you will receive a pop screen with a time stamp and message in the mid-display:

How to Reply to a Message

You can respond via Voice Input (talk to text) or by typing your reply with the device's QWERTY keypad and pressing the Send Reply button.

Once the reply is sent or if a response is unnecessary, tap the Close button, and you will return to the main page.

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