The Issue Monitor & Device Manager are blank!

Some of our customers have been seeing a blank issue monitor page recently. After assessment by our development team, we have identified that, in some cases, the Google Chrome web browser has started populating the remembered username from the client browser into the search field on the Issue Monitor and Device Management pages. Clearing this entry, seen below in step 1, will clear the filter, but it will refill once the page is loaded again. If you do not wish to manually clear this every time you use the monitor, then you can remove the stored username and password combination for silvertracker.net from your browser using the below instructions. This will restore normal operation to the web pages for the Issue Monitor and Device Management pages, but will mean you need to use a different password manager or remember your password manually. Your saved passwords for other websites are not impacted by removing the password saved specifically for our site.

How to remove Chrome Autofill

workaround step 1 and 2.jpg

1) look for the search box in the lower left of the issue monitor and find the text with a light blue background. Hover over this text.

 

2) After hovering, a menu will pop up. Click “Manage Passwords…”

 

workaround step 3 and 4.png

 

3) A new page will open in Google Chrome Settings. Please search “Silvertrac” to find silvertracker.net’s password entry.

 

4) Please click on the arrow to the right of the entry for silvertracker.net.

 

5) If prompted, please enter your Microsoft account verification (The one you use with your email or to log into your computer. This is NOT the password to your Silvertrac account.)


workaround step 6 final.jpg

6) Once you access the entry for Silvertracker.net, please click the delete button to remove the remembered password

The next time you log in to your Silvertrac account, you'll need to remember your username or pick an alternative password manager, but now your Issue Monitor and Device Management page should load correctly. To be updated when a compatibility fix is released, please open a ticket with our support team at support@silvertracsoftware.com.

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