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General Troubleshooting
A few articles to help you troubleshoot common mistakes or issues.
How to Screen Record (Android and iOS)
Login Error: "Please Check Your Internet Data Connection" - When the Device has Internet Connection!
Tapping the Scan Checkpoint Icon Doesn't Access the Camera Barcode Reader
Alert Notifications Are Being Received Even Though the Issue Has "Never" Selected
FAQ: Why Are Reports Going to the Client's Spam / Junk Folder?
SQLite Login Error Message
Automated Reports Suddenly Stop Being Received
Why Does the Device Say the User's Name is "Fred's Phone"?
A Newly Created Automated Report Was not Received
How to Troubleshoot an Automated Report Received Blank
Username Already in Use
Error: Handheld Device QR Code Scanning Error
Error for DAR: "No Data Was Found"
User Kicked off the Silvertrac App
Error Screen: When Logging on or Running a Report
Error: "ALERT This Site is Not Secure!"
Error Message Changing Password
Error Message Trying to Retrieve Password
Error: "Must Arrive at Property" - NFC Tags
How Are Photos Compressed in Silvertrac?
How to Clear Your Browser's Cache
Routing Silvertrac Emails to Your Inbox
How to Manage and Track Data Usage for Apple and Android Devices
Property Not Showing in the Handheld Device
How to Resolve the, "Focusing Camera.. Please hold still.." Notification
Why do some created issues in the Issue Monitor appear Chronologically out of order?
Can I Change the Management Company a User is Assigned to?
Receiving Emails From Silvertrac
Submitted Note Repeated Several Times