There are just a few simple steps involved in preparing your Android device for reporting with SilverTrac. Complete the following steps to ensure a smooth start.

Step #1: Download the Silvertrac App from the Play Store

Step #2: Set up Atomatic Updates on your Mobile Device

Step #3: Turn on the GPS Location Settings

Step #4: Download an App Lock App (optional)

Step #1: Downloading the Silvertrac App

Locate the icon on the device home screen labeled “Play Store.” Press the icon and wait for the screen to load.When attempting to access the Google Play Store for the first time, you may be required to set up a Google account. The account is free, but required to access the Google Play Store to view or download apps. If a Google Account has already been set up with your carrier or carriers administrator on the phone account, the Play Store page will automatically appear if not, you will be prompted to create the Google account before continuing.Important: 

The Silvertrac application is only available via the play store. You will not be able to locate the Silvertrac application for download via other device app stores. After locating the Silvertrac App in the Play Store press Install to install the App.

Step 2: Set up Automatic Updates on Your Mobile Device

  1. Open the Google Play Store app 
  2. Touch the Menu icon >> My Apps.
  3. Apps with available updates are labeled "Update."
  4. Select the app you want to update.
  5. Touch Menu and check the box next to "Auto-update" for the Silvertrac App. 

When the Auto-update box is selected, the app will update automatically when updates are available.

Step 3: Turn on GPS Location Settings

In order to report with the SilverTrac Application the location services on the android device must be enabled. 

  1. From your home screen, enter your Settings menu.
  2. Scroll down to the “Personal” section.
  3. Tap on “Location services” or “Location access” – whichever your phone shows.
  4. From this screen, you can toggle on or off any of the location services your phone offers.
  5. On most phones, that includes your carrier’s and Google’s location services, plus standalone GPS services.

Basics of Each Service:

  • Carrier location services: When checked, it uses your carrier’s cell towers to help pin-point your location. 
  • Google location services: This mostly uses WiFi signals to help determine your location. No need to turn these off.
  • Standalone GPS services: This uses the GPS unit in your phone in order to determine your location.

Battery Drain

There has long been talk of location services draining the battery of phones. As they are, at times, constantly looking for your location, that is somewhat true. However, as times have changed and technology has evolved, leaving location services on does less and less to decrease the life of your battery. Toggling on or off your location services now has more to do with privacy than anything.

Step 4: Download an App Lock App (optional)

Using an App Lock app will allow you to restrict access to certain apps that may distract field users from performing their job while on duty. To download the app, go to the Google Play Store and search App Lock. Once the app is downloaded you can go into setting and select the apps in which you wish to restrict access.

In the App Lock Page you will find two tabs, Application Lock and System Lock. In the Application Lock tab you will get the full list of your installed apps and you can select the apps which you want locked or you can lock all apps by simply using the Lock all option.

Note: Make sure that you leave the Silvertrac, QR Code Reader, and Phone apps unlocked so that the phone can still be used to report. App Lock is not an app provided or developed by SilverTrac so we are unable to support issues associated with this app.

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