When reporting an issue in the field, an officer has four unique drop down menus.

The first drop down is labeled “Issue Type” and is used to report the specific incident itself.

The second drop down is labeled “Address”. For a standing guard the option may only be the one property he is posted on and for a mobile patrol it may include several. This is the physical street address of the entire property as a whole or a general description such as “The Oak Hills Retail Center @ Main & Oak. In many larger Apartment complexes there will typically be a different address for each building and each can be included in the drop down menu.

The third drop down is labeled “Location”. This is a specific place on the property. Imagine that you are on the phone trying to describe where you are on a property to someone in dispatch.

You might describe your location something like, “The laundry room adjacent to the leasing office” or, “BBQ station in the Northeast greenbelt”. 

The fourth drop down is labeled “Unit”. This is to be utilized in conjunction with both the “Address” and “Location” drop downs. .

Review

In review let’s look at an example in a commercial building scenario of the same issue being reported slightly different but with different end results for the management company:

Issue Type: Water Leak
Address: 555 Highrise Building
Unit: 5th Floor
Location: Restroom

Issue Type: Water Leak
Address: 555 Highrise Building 5th Floor
Unit: (None)
Location: 5th Floor Restroom

In both examples the information is exactly the same however in the second example it takes away the ability for a property manager to quickly pull a unit history report.

Taking the time to set up a property properly before posting an officer on site with Silvertrac’s Real Time Reporting software will ensure ease of use by the officer in practical implementation. Additionally the reports will be complete and allow the owner or manager instant access to issue pertaining to each property, each building and each unit.

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