The Notifications feature within SilverTrac allows you to stay connected with the issues being reported in the field, in real time. You can use this feature on a very basic level just to receive all urgent security, maintenance, or parking issues or you be can notified of specific issues as they are being reported.

To set up a notification hover over the Users tab at the top of the screen, and then select Edit Notifications.

Then from the drop down menu select the user’s name you are adding notifications for.

You will have 4 options for adding notifications: 

  1. Notifications for All Properties, 
  2. Notifications based on Issue Level, 
  3. Notifications for a Single Property
  4. Advanced Notifications.

1) Setting Notifications for All Properties

When you select a user the issue list will display for all properties. As you scroll through the list you will see that there are three columns to select a corresponding check from for each issue displayed: Never, Only Urgent, Anytime.

2) Setting Notifications Based on Issue Level

The right hand side of the page allows you to select notifications based on issues reported in Security, Parking and Maintenance. Additionally notifications can be added for each level: ONLY Urgent, level 1, Level 2 or Level 3.

3) Setting Notifications Based on a Single Property

To Add Notifications for a Single property click the button in the upper portion of the titled Custom Property Alerts. When you click on the button and pop up box will appear with a drop down menu that allows you to choose a specific property from all the properties you have input into the system. Click on the property you want to set notifications for and the issue list will display for all properties. As you scroll through the list you will see that there are three columns to select a corresponding check from for each issue displayed: Never, Only Urgent, Anytime.

Make sure to click the purple “Save Custom Alert” button on the bottom of the page and you are done.

4) Advanced Notifications

You start by selecting a property from the drop down menu the selecting an issue type. Advanced Notifications are created using the “if” “then” logic.

  • Select an option from the If Occurs drop down.
  • Next select an option from the Within the Past drop down.
  • Next select an option from the On the Same drop down.
  • And finally click the Add Alert button to make the notification active.

If you wish to delete the notification simply click the delete button next to the notification you wish to delete.


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