NOTE: All System Config edits must be completed by a system Admin only.

During the initial set up process of the company URL the system Admin is asked to add the company logo for two separate uses.

  1. The URL / home page
  2. Report Headers

NOTE: In some cases a "Place holder" logo may be added on your behalf by a Silvertrac representative.

If no logo is added for the URL or the reports, if the file is corrupt, not an acceptable file, or too large or too small the following Error Messages may be encountered:

If you encounter one or both of these error messages when logging on or running a report click below for the step by step guide to ensure your logos are acceptable:

Uploading or Changing Your Logo

Additional Troubleshooting

  1. Make sure you have an Internet Connection
  2. Try Refreshing your URL page
  3. Try Logging off and back the current Browser
  4. Try Switching Browsers. 

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