Issue Types

Includes adding issue types, editing issue types, and general best practices.

7 articles in this collection
Written by Johnny Page and Casey Evans

What is an Issue Type?

The importance of Issue Types throughout Silvertrac

Written by Casey Evans
Updated over a week ago

How to Add a New Issue Type

Using the Pre-Populated List, Creating New Issue Types, and Designating Issue Types for a Single or All Properties

Written by Casey Evans
Updated over a week ago

How to Assign Existing Issue Types

Using The Recommended Pre-Popluated Issue Types and the Issue Types You've Already Created

Written by Johnny Page
Updated over a week ago

How to Edit or Delete an Issue Type

Written by Johnny Page
Updated over a week ago

Sample Issue Types and Sample Issue Levels

Some Examples of Common Issue Types Many Users Choose to Report by Issue Level

Written by Casey Evans
Updated over a week ago

FAQs

Open vs. Closed Issues

Explaining the difference between Open and Closed issues

Written by Johnny Page
Updated over a week ago

Explaining the Auto-Close Feature

Understanding the Auto-Close Behavior.. And how it can save you TONS of time.

Written by Johnny Page
Updated over a week ago