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Issue Types

Issue Types

Includes adding issue types, editing issue types, and general best practices.

Johnny Page avatar Casey Evans avatar
7 articles in this collection
Written by Johnny Page and Casey Evans

What is an Issue Type?

The importance of Issue Types throughout Silvertrac
Casey Evans avatar
Written by Casey Evans
Updated over a week ago

How to Add a New Issue Type

Using the Pre-Populated List, Creating New Issue Types, and Designating Issue Types for a Single or All Properties
Casey Evans avatar
Written by Casey Evans
Updated over a week ago

How to Assign Existing Issue Types

Using The Recommended Pre-Popluated Issue Types and the Issue Types You've Already Created
Johnny Page avatar
Written by Johnny Page
Updated over a week ago

How to Edit or Delete an Issue Type

Johnny Page avatar
Written by Johnny Page
Updated over a week ago

Sample Issue Types and Sample Issue Levels

Some Examples of Common Issue Types Many Users Choose to Report by Issue Level
Casey Evans avatar
Written by Casey Evans
Updated over a week ago
FAQs

Open vs. Closed Issues

Explaining the difference between Open and Closed issues
Johnny Page avatar
Written by Johnny Page
Updated over a week ago

Explaining the Auto-Close Feature

Understanding the Auto-Close Behavior.. And how it can save you TONS of time.
Johnny Page avatar
Written by Johnny Page
Updated over a week ago