General Troubleshooting

A few articles to help you troubleshoot common mistakes or issues.

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28 articles in this collection
Written by Casey Evans

Alert Notifications Are Being Received Even Though the Issue Has "Never" Selected

Notification is received anytime an issue is reported, even if the issue shows Never or Only Urgent in the Auto Notification System feature.
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Written by Casey Evans
Updated over a week ago

Tapping the Scan Checkpoint Icon Doesn't Access the Camera Barcode Reader

Troubleshooting the Scan Checkpoint Feature not Working Properly in the Mobile App - Nothing Happens!
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Written by Casey Evans
Updated over a week ago

FAQ: Why Are Reports Going to the Client's Spam / Junk Folder?

I changed the email "from" address, so why is it still ending up in the client's spam / junk folder?
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Written by Casey Evans
Updated this week

How to Screen Record (Android and iOS)

Whenever you run into an issue with Silvertrac it is always easier for us to help when you have a video that shows exactly what is going on.
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Written by Casey Evans
Updated over a week ago

Login Error: "Please Check Your Internet Data Connection" - When the Device has Internet Connection!

The Device has an Internet Connection but the Error Says there's a Problem! Full Bars and can Access the Internet on other Apps!
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Written by Casey Evans
Updated over a week ago

Why Does the Device Say the User's Name is "Fred's Phone"?

The Device User Data is Incorrect: Fred's Phone - Phone Number (000) 000-0000 and Device ID# 00000000-5555-4444-7777-999999999999
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Written by Casey Evans
Updated over a week ago

Automated Reports Suddenly Stop Being Received

Troubleshooting Why a Customer Suddenly Stops Getting Their Automated Report Emails
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Written by Casey Evans
Updated over a week ago

A Newly Created Automated Report Was not Received

Troubleshooting: You Created an Automated Report but Your Customer did not Receive it as Scheduled
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Written by Casey Evans
Updated over a week ago

How to Troubleshoot an Automated Report Received Blank

Troubleshooting: The Automated Report was Received, but it was Blank when the Recipient Opened the Link
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Written by Casey Evans
Updated this week

Username Already in Use

What to do when you get a "User Already Exists" error.
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Written by Casey Evans
Updated over a week ago

Error: Handheld Device QR Code Scanning Error

Handheld User QR Code Scanning Error "Last Error"
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Written by Casey Evans
Updated over a week ago

Error for DAR: "No Data Was Found"

"Please Change Your Parameters and Try Again"
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Written by Casey Evans
Updated over a week ago

User Kicked off the Silvertrac App

Kicked off entering Notes. Kicked off back to the Login Screen. App crash.
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Written by Casey Evans
Updated over a week ago

Error Screen: When Logging on or Running a Report

"Server Error in '/' Application"
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Written by Casey Evans
Updated over a week ago

Error: "ALERT This Site is Not Secure!"

URL Login Error
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Written by Casey Evans
Updated over a week ago

Error Message Changing Password

"Unable to Change Password"
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Written by Casey Evans
Updated over a week ago

Error Message Trying to Retrieve Password

"We were unable to access your information please try again"
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Written by Casey Evans
Updated over a week ago

Error: "Must Arrive at Property" - NFC Tags

Use these steps if you're trying to scan an NFC tag with an Android device and you get an error saying "Must Arrive at Property".
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Written by Casey Evans
Updated over a week ago

How Are Photos Compressed in Silvertrac?

How photos are compressed, uploaded, and stored in Silvertrac.
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Written by Casey Evans
Updated over a week ago

How to Clear Your Browser's Cache

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Written by Casey Evans
Updated over a week ago

Routing Silvertrac Emails to Your Inbox

Make sure emails from Silvertrac make it to your inbox,
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Written by Casey Evans
Updated over a week ago

How to Manage and Track Data Usage for Apple and Android Devices

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Written by Casey Evans
Updated over a week ago

Property Not Showing in the Handheld Device

What to do if you can't see a property in the handheld device.
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Written by Casey Evans
Updated over a week ago

How to Resolve the, "Focusing Camera.. Please hold still.." Notification

The Device takes Photos outside of the Silvertrac App just fine but gets stuck when adding Photos to Issues or Checkpoints even when still
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Written by Casey Evans
Updated over a week ago

Why do some created issues in the Issue Monitor appear Chronologically out of order?

The Date and Time Stamps - Issue Creation vs. Server Upload
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Written by Casey Evans
Updated over a week ago

Can I Change the Management Company a User is Assigned to?

Short Answer: No. You'll need to create a new username. Click to learn more.
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Written by Casey Evans
Updated over a week ago

Receiving Emails From Silvertrac

How to make sure emails from Silvertrac are making it to your primary inbox.
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Written by Casey Evans
Updated over a week ago

Submitted Note Repeated Several Times

Why did the officer note repeat over and over again in the issue monitor?
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Written by Casey Evans
Updated over a week ago