Officer Training

Officer Training: Understanding Alerts and Error Messages (Apple)

What to do when an Alert or Error Message is received on an IOS device

Written by Casey Evans
Updated this week

Officer Training: Closing All Issues and Logging Out (Apple)

How to Close all Issues before leaving a site and how to Log Off of the Silvertrac App (IOS)

Written by Casey Evans
Updated this week

Officer Training: How to View Property Notes and Create Passdown Notes - IOS

How to Review Property Notes, Post Orders, BOLOs and How to Send Pass-Down Notes for Apple Devices

Written by Casey Evans
Updated this week

Officer Training: GPS Maps (IOS)

How to use a devices GPS Map Feature in the Silvertrac App to get directions to the next property using an Apple device

Written by Casey Evans
Updated this week

Officer Training: Guard Tours - IOS

Chapter 21 - Selecting, starting, completing and closing a Guard Tour using physical or virtual Checkpoints.

Written by Casey Evans
Updated this week

Officer Training: How to Create and Submit a Parking Issue - IOS

Chapter 18: Basic and Advanced Parking Reporting Options

Written by Casey Evans
Updated this week

Officer Training: Scanning a Checkpoint IOS

How to Scan Barcodes, QR Codes & NFC Tags. Checkpoint Instructions, Adding a Photo. What to do if there is an Incident at a Checkpoint.

Written by Casey Evans
Updated this week

Officer Training: Responding to a Task Assignment - IOS

Being Assigned a Task, how to Acknowledge a Task, mark yourself as Arrived, Complete and Close a Task on an Apple Device

Written by Casey Evans
Updated this week

Officer Training: The New IOS User Interface - The Home Screen

A review of the New Features available on IOS and where to find them on the new Home Screen and new UI

Written by Casey Evans
Updated this week

Officer Training: How to Login,Create and Submit a Security or Maintenance Issue Using an IOS Device

Learn to Login, Create and Submit Issues Using an IOS Device

Written by Casey Evans
Updated this week

How to Log onto the Silvertrac App

How to Download the Silvertrac App and Log onto the Silvertrac App

Written by Casey Evans
Updated this week

Officer Orientation Training Video for IOS - Apple

Written by Casey Evans
Updated this week

The Officer Training Manual

A Training Guide for Users in the field on the Silvertrac App for Android and IOS

Written by Casey Evans
Updated this week

Officer Training: Understanding Alerts and Error Messages (Android)

What to do when an Alert or Error Message is received on an Android device

Written by Casey Evans
Updated this week

Officer Training: Closing All Issues and Logging Out (Android)

How to Close all Issues before leaving a site and how to Log Off of the Silvertrac App (Android)

Written by Casey Evans
Updated this week

Officer Training: GPS Maps (Android)

How to use a devices GPS Map Feature in the Silvertrac App to get directions to the next property using an Android device

Written by Casey Evans
Updated this week

Officer Training: Using the Message Board

How to Receive and Reply to Messages using the Chat Feature.

Written by Casey Evans
Updated this week

Officer Training: How to View Property Notes and Create Passdown Notes

How to Review Property Notes, Post Orders, BOLOs and How to Send Pass-Down Notes for Android

Written by Casey Evans
Updated this week

Officer Training: Guard Tours - Android

An Officer guide on how to: Start a Guard Tour, Scan a Checkpoint, End / Close a Guard Tour

Written by Casey Evans
Updated this week

Officer Training: Scanning a Checkpoint Android

How to Scan Barcodes, QR Codes & NFC Tags. Checkpoint Instructions, Adding a Photo. What to do if there is an Incident at a Checkpoint.

Written by Casey Evans
Updated this week

Officer Training: Downloading the Silvertrac App and Logging on for the First Time

How to Download the Silvertrac App and Log in

Written by Casey Evans
Updated this week

Officer Training: How to Login,Create and Submit a Security or Maintenance Issue Using an Android Device

Learn to Login, Create and Submit Issues Using an Android Device

Written by Casey Evans
Updated this week

Officer Training: Responding to a Task Assignment - Android

Being Assigned a Task, how to Acknowledge a Task, mark yourself as Arrived, Complete and Close a Task

Written by Casey Evans
Updated this week

Officer Training: How to Add a Parking Issue

Basic Parking and Advanced Parking Features

Written by Casey Evans
Updated this week

Officer Orientation Training Video (Android)

Training your Security Officers on how to use the Silvertrac App

Written by Casey Evans
Updated this week