Officer Training

Resources to Help Officers Learn How to Use the Silvertrac App

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14 articles in this collection
Written by Johnny Page and Casey Evans

Officer Orientation Training Video (IOS - Apple)

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Written by Casey Evans
Updated over a week ago

The Handheld Training Manual

Training guard users in the field on the handheld reporting app.
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Written by Johnny Page
Updated over a week ago

Officer Training: Understanding Alerts and Error Messages

What to do when an Alert or Error Message is received
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Written by Casey Evans
Updated over a week ago

Officer Training: Closing All Issues and Logging Out

How to Close all Issues before leaving a site and how to Log Off of the Silvertrac App
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Written by Casey Evans
Updated over a week ago

Officer Training: GPS Maps

How to use a devices GPS Map Feature in the Silvertrac App to get directions to the next property
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Written by Casey Evans
Updated over a week ago

Officer Training: Using the Message Board

How to Receive and Reply to Messages using the Chat Feature.
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Written by Casey Evans
Updated over a week ago

Officer Training: How to View Property Notes and Create Passdown Notes

How to Review Property Notes, Post Orders, BOLOs and How to Send Pass-Down Notes
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Written by Casey Evans
Updated over a week ago

Officer Training: Guard Tours

An Officer guide on how to: Start a Guard Tour, Scan a Checkpoint, End / Close a Guard Tour
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Written by Casey Evans
Updated over a week ago

Officer Training: Scanning a Checkpoint

How to Scan Barcodes, QR Codes & NFC Tags. Checkpoint Instructions, Adding a Photo. What to do if there is an Incident at a Checkpoint.
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Written by Casey Evans
Updated over a week ago

Officer Training: Downloading the Silvertrac App and Logging on for the First Time

How to Download the Silvertrac App and Log in
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Written by Casey Evans
Updated over a week ago

Officer Training: How to Login,Create and Submit a Security or Maintenance Issue Using an Android Device

Learn to Login, Create and Submit Issues Using an Android Device
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Written by Casey Evans
Updated over a week ago

Officer Training: Responding to a Task Assignment

Being Assigned a Task, how to Acknowledge a Task, mark yourself as Arrived, Complete and Close a Task
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Written by Casey Evans
Updated over a week ago

Officer Training: How to Add a Parking Issue

Basic Parking and Advanced Parking Features
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Written by Casey Evans
Updated over a week ago

Officer Orientation Training Video (Android)

Training your Security Officers on how to use the Silvertrac App
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Written by Casey Evans
Updated over a week ago