Managing Users

Includes adding and managing officers, supervisors, and customer users.

16 articles in this collection
Written by Johnny Page and Casey Evans

User Basics

How to Add a New User

Adding a New User and Assigning a User Role and User Group in Silvertrac.

Written by Casey Evans
Updated over a week ago

Editing a User

How to edit and manage a user.

Written by Johnny Page
Updated over a week ago

How to Create and Edit a User Group

Using Groups to Manage User Permissions and Access Levels.

Written by Johnny Page
Updated over a week ago

FAQ: How Can I Delete a User?

Understanding the Active / Inactive Option

Written by Casey Evans
Updated over a week ago

Best Practices for Creating and Managing Your Users

Recommendations, Set Up Tips, How-To's, and Best Practices when Creating or Editing a Silvertrac User

Written by Casey Evans
Updated over a week ago

Employee User Roles Explained

User Roles: Employee - Guard

Lists the permissions for the Employee - Guard user type.

Written by Johnny Page
Updated over a week ago

User Roles: Employee - Dispatcher

Lists the permissions for the Employee - Dispatcher user type.

Written by Johnny Page
Updated over a week ago

User Roles: Employee - Supervisor

What an Employee - Supervisor User has Access to in the Silvertrac Portal

Written by Casey Evans
Updated over a week ago

User Roles: Employee - Administrator

A Review of a User with: Employee - Administrator access, or also known as, a System Admin.

Written by Johnny Page
Updated over a week ago

User Role: Admin Request

How to Make a User a System Administrator

Written by Casey Evans
Updated over a week ago

Customer User Roles Explained

User Roles: Customer - Single Property Manager

Lists the permissions for the Customer - Management Company user type.

Written by Johnny Page
Updated over a week ago

User Roles: Customer - Management Company

Lists the permissions for the Customer - Management Company user type.

Written by Johnny Page
Updated over a week ago

FAQs

How Do I Change A User Password?

Changing My Password – Changing Another Users Password

Written by Casey Evans
Updated over a week ago

I Can’t Find a User in the Edit User Section

The Choose User Section is Blank

Written by Casey Evans
Updated over a week ago

Why Can’t I Save a User Group for a Supervisor?

Adding a New Supervisor – Unable to Save the User Group

Written by Casey Evans
Updated over a week ago

Can I Change the Management Company a User is Assigned to?

Written by Johnny Page
Updated over a week ago