In this article we will go over what the Message Board / Chat Feature is; some functions to be aware of, and how to Chat with or Message a Single Officer and Multiple Officers.

NOTE:
The Message Board / Chat Feature is only available for Android devices upon request.  If the System Admin would like to add the Message Board to the company's silvertracker.net URL, (free of charge) they should email the request to support@silvertracsoftware.com with "Message Board" as the subject line. 

What is the Message Board? 

The message board is designed to assist in the quick verifiable communication between Officers in the field and Dispatchers using the Issue Monitor

NOTE: None of the information included on the Message Board will be entered on to the reports. 

The Message Board is meant to be used for general lightweight quick messages. It is not meant to be used as a form of communication for your customer. 

Message Board sample scenarios:

  • An Officer Messages Dispatch to ask for a verification of the post orders
  • A Dispatcher Messages a single Officer asking for a quick phone call when the Officer is available
  • A Dispatcher Messages all active Officers with a company memo or notice.

Important Note: Dispatchers will not receive an alert for a message if they do not have the message board window open. 

Sending a Message to a Single Officer

To send a Message to a Single Officer, click the Message Board Icon in the bottom right hand corner. 

This will open the Message Board. (see screen shot below)

Select a single Officer from the list of Officers signed onto the Silvertrac App by either (1) typing in the Officer name (in the case of many officers logged in) or (2) by selecting the specific Officer from the list of Officers logged in:

Once a specific Officer has been selected (see screen shot below), type your Message / Chat (1) and then press send (2)

When the Officer receives the Message / Chat on the handheld they will be able to send a reply (see image below):

Sending a Message to Multiple Officers

To send a Message to all Officers logged onto the Silvertrac App at any given time, click the Message Board Icon in the bottom right hand corner. 

This will open the Message Board. (see screen shot below)

Select All Users (3).

Next, type your Message / Chat (1) and then press send (2)

NOTE: The left hand side of the Message Board will display the Dispatcher's date and time stamp (3) and the responding Officer's date and time stamped reply (4)

How an Officer Sends a Message to Dispatch From the Handheld App

Officers can Message Dispatch by tapping the Message Board Icon:

For additional and specific Officer Training on Officer use of the Message Board / Chat Feature please see the Article: 

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