Problem: Depending on your default email settings, some emails from Silvertrac may accidentally be filtered into the spam or "promotions" folder. This not only means you miss out on emails from us, but it means that you'll have issues using the custom notifications feature in Silvertrac.
Solution for Gmail Users:
Click on an email from Silvertrac (as shown above) and drag it into your Primary tab.
Solution for Outlook Users:
If a Silvertrac email ends up in the junk mail box, right click on the email and select "not junk". (As pictured below).