In this article we will review the set up options of Addresses, Units and Locations and their specific differences so that a field User can quickly and easily add precise data for optimal reporting for your clients.

When setting up a Property it is mandatory to add an Address, at least one Issue Type and at least one Location so that field Users will be able to report on the Silvertrac App..  It is optional to add Units or Suites to a Property.

To review how to add Addresses, Units and Locations please see the Resource Center article links:

If Locations are not added in the portal the Property will automatically have Default as the Location.

When a field User adds a Security, Parking or Maintenance Issue they will need to add an Address and a Location.  If a Location(s) have not been added the drop down will only be Default.  If Units or Suites have been added to the Property the field User will have the option to add a Unit or Suite as well.

Drop Down 1: Issue Type - The Issue or incident being reported.

Drop Down 2: Address -  This is the physical street address of the entire Property as a whole.  In many larger Commercial or Apartment complexes there will typically be a different Address for each building and each can be included in the drop down menu.

Drop Down 3: Location - This is a specific place or area on the Property.  Imagine that you are on the phone trying to describe where you are on a Property to someone in dispatch.   You might describe your location something like, “The laundry room adjacent to the leasing office” or, “BBQ station in the Northeast greenbelt”. 

See the sample Locations list in the above link: How to Add Locations

Drop Down 4: Unit - Optional.  This is utilized in conjunction with both the Address and Location drop downs.


Here's an example in a commercial building scenario of the same Issue being reported slightly different but with different end results for the Property Management company:

Issue Type: Water Leak
Address: 555 Highrise Building
Location: Restroom
Unit: 5th Floor

Issue Type: Water Leak
Address: 555 Highrise Building 5th Floor
Location: 5th Floor Restroom
Unit: (None)

In both examples the information is exactly the same, however in the second example it takes away the ability for a Property Manager to quickly pull a Unit History Report.

Taking the time to set up a Property with full Units or Suites and adding specific Locations before posting an Officer on site with will ensure ease of use by the Officer in practical implementation. Additionally, the Reports will be complete and allow the owner or Property Manager instant access to Issues pertaining to each Property, each Building and each Unit or Suite.

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