In this Article we will go over how to download the Silvertrac App, what the Privacy Policy and Permissions do and don't allow, and how to log onto the Silvertrac App for the first time.

We will also go over the Alert Messages that will and can pop up during the downloading and log on process.

The Silvertrac App is available in both the IOS App Store and the Google Play Store.

To Install the Silvertrac on an Android Device:

1. Click on the Play Store Icon

2. In the Google Play Search box type in Silvertrac

3. Select the Silvertrac App

4. Click Install

5. Click Accept

6. Once installed click Open

7. Click OK

To Install the Silvertrac on an IOS Device:

1. Click on the App Store Icon

2. In the App Store Search box type in Silvertrac

3. Select the Silvertrac App

4. Click Get

5. Click Accept

6. Once installed click Open

7. Click OK

The App Permissions include:
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​Date / Time Stamped Photography - taken in the App NOT the device gallery
​GPS Location - while logged onto the App ONLY
​Voice Audio Recordings - created in the App ONLY
Unique User Device ID
​Device Phone Number
​Device Make / Model
Mobile Operating System Version
Information About the way You Use the Application
​User Account Name
User Text Messages / Notes Created within an Issue ONLY - NOT contact text messages. 

For a detailed break down of the app permissions please see the Help Center Article:

Your Silvertrac System Admin will create a unique User Name and case sensitive Password for you.  You will need to get those directly from your Supervisor or System Admin as Silvertrac never keeps a record of your company's private Passwords. 

STEP 1. Tap the User Name box and enter your User Name.

STEP 2. Tap the Password box and enter your Password. (Be aware of caps lock - case sensitive).

STEP 3. Press the orange Login button

STEP 4. You will get a pop up Alert that let's you know that the device is not yet Approved / Activated:

STEP 5.  Let your Silvertrac System Admin know that the device is ready to be approved / activated / initialized (the exact term varies by company).

STEP 6.  Once the device has been approved press the orange Login button again and you will now be logged onto the Silvertrac App.
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NOTE: If you type in your User Name or Password incorrectly you will get an Alert:

You'll need to click OK and re-type your User Name and Password. 

NOTE:  If you are logging onto a device that has been previously approved under a different Phone Number or Device ID Number you will get an Alert that says what that Phone Number or Device ID Number was.  You will need to provide that exact number to the System Admin so that they can Approve it as it will be in an Inactive Status.
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You can click the Privacy Policy button on the login screen to review.  

The Privacy Policy adheres to the Secure Sockets Layer (SSL) Protocol to protect your personal information.  It is not used in anyway outside of Silvertrac and is never sold or shared. 

If you tap the Login button without a Username and Password entered you will receive an Error alert:

If you get the Server response error. Please try again later. Tap the OK option and enter your assigned Username and Password.

Please click on the link below to access the Silvertrac Complete Officer Training Manual

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