NOTE: In order to starting creating and submitting issues you must:

  1. Have the Silvertrac App downloaded on your smartphone or tablet. 
  2. Your smartphone or tablet must be Approved in the issue monitor by a system Admin.
  3. You must have an assigned User Name and Password.

On your smartphone or tablet access the Silvertrac App:

Login to the Silvertrac App

Step 1. Login to the Silvertrac App by touching the User Name box
Step 2. Type in your User Name  (the user name is case sensitive, make sure the caps lock is not on).
Step 3.
Touch the Password box
Step 4. Type in your Password  (the password is case sensitive, make sure the caps lock is not on).
Step 5. Press the orange Login button

If you get a pop up Alert please read the message in it's entirety as it will explain the next step to take:

Select a Route, Choose Site and Arrive at Property

Once logged in and depending on the Access to Properties you have been given you may need to Select a Route or Group of Properties:

You will need to select a property to report from.  Press the Choose Site icon at the bottom left of the device screen:

Depending on the Access to Properties you have been assigned you see one or many properties listed.  You will need to "Arrive at Property" by selecting the Property you are to report issues from.

For larger lists to select from you can type in the first few letters of the property you wish to log onto and report from.

The Property Home Screen Overview

The home screen of the Property you have logged onto will give you several options:

Option 1: Time Clock.  If you did not clock in on the Choose Site screen you can Clock In and Clock Out on a specific property.  This can be used for a Standing Post or if you are instructed to Clock In and Out of each property during a Patrol Route.

Option 2: If this property has a Checkpoints Tour created on it that begins at the start of duty it will appear here.

Option 3: The Uploads display feature will display any Issues, Messages (notes)  Photos or Audio files that are still pending in the queue and have not been uploaded to the Issue Monitor yet.  

The Uploads section should always be at zero at the end of each shift.  If it is not  you will need to get to an area of good connectivity and the numbers should automatically countdown to zero.

Option 4:  Scan Checkpoint.  Pressing the Scan Checkpoint Icon will open the devices camera to scan Barcodes and QR Codes.  Most Android phones also have an Android beam that allows for the scanning of NFC Tags.

Option 5: Security Issue.  Pressing the Security Issue Icon will open a reporting screen with several specific reporting options.  We will go into greater detail below.

Option 6: Parking Issue.  Depending on the Property set up you may or may not have the Parking Issue Icon.  If you do you will be able to press the Parking Issue Icon will open a reporting screen with several specific reporting options.  We will go into greater detail below.

Option 7: Maintenance Issue.  Depending on the Property set up you may or may not have the Maintenance Issue Icon.  If you do you will be able to press the Maintenance Issue Icon will open a reporting screen with several specific reporting options.  We will go into greater detail below.

Option 8: Property Notes.  Pressing the Property Notes Icon will display the Post Orders/Property Notes that have been added to this specific Property. 

Option 9: Make Call. Pressing the Make Call Icon will open the phone number descriptions in alphabetical order that have been to this specific property with a (P) prefix.  If phone numbers have been added to the Global Phone Numbers list in the Issue Monitor they will appear in alphabetical order following the property phone number description list.

Option 10: Start Tour.  Pressing the Start Tour Icon will open any Checkpoints Tours that have been added to this property.  If multiple Checkpoints Tours have been added select the Checkpoints Tour you have been assigned to conduct to begin.

Option 11: Message Board.  This is a "chat" feature that allows a company Dispatcher to send out individual or company wide messages.  If your company is using the Message Board feature you will be able to read and respond to the messages. 

Option 12: GPS Map.  Pressing the GPS Map Icon will enable you to select another property to get turn by turn directions to.  This is typically for Patrol Routes.  

Option 13: Plate Scan.  If your company is utilizing the Parking Module you can press the Scan Plate Icon to scan a vehicle license plate and open a reporting screen with several specific reporting options.  We go into greater detail in a Parking article in the Resource Center.

Option 14: Leave Site.  Pressing the Leave Site Icon allows you to log off a specific Property without logging off of the Silvertrac App.  This is typically for Patrol Routes.  

Adding a Security Issue

To add a Security Issue press the Security Issue Icon.  

The New Security Issue reporting page will display:

You will have several reporting selections:

Selection 1: Issue Type:  Press Choose to select the appropriate Issue Type from a drop down menu.  The drop down menu contains only the Issue Types that have been added in the Issue Monitor that can be added on a specific Property. 

Selection 2: Address.  Press Choose to select the appropriate Address.  There may be one or there may be multiple.  Make sure to select the correct Address you are reporting from.

Selection 3: Location.  Press Choose to select the appropriate Location from the drop down menu that have been added in the Issue Monitor.  

Selection 4: Unit.  This is an optional feature and the Property may or may not have Units or Suites added to it.  If it does, press the Unit icon and select the correct Unit or Suite you are reporting an issue from.

Selection 5: Urgent - Flag as Important.  To mark an Issue as Urgent press the Urgent - Flag as Important box and a check-mark will appear.  A pop up box will ask you to confirm.

Please read the Note! in its entirety.  Some Issue Types are reported as the result of Officer investigation such as an Alarm Response or Disturbance calls.  Many companies create Chains of Escalation so that specific people will be notified if an Issue is marked as Urgent.  If you have questions as when you use this feature contact your immediate Supervisor

Close Issue.  To manually Close an Issue press the Close Issue box and a check mark will appear.  Some Issue Types are left open to include an longer more extensive reporting time period and must be manually closed.  
 
Selection 6: Rec Audio.  To record an Audio file of an Issue or incident, press the Rec Audio Icon.  A countdown will display the time left in each one minute increment. You can record multiple Audio Recordings. 

Selection 7: Take Photo.  To add a Photo, or up to 10 per Issue press the Take Photo Icon.  The devices camera will open and you must take the photo(s) in landscape mode:

If the Focusing Camera.. Please hold still message does not go away and allow you to take a photo, please notify your Supervisor immediately.  This means Use Autofocus is selected in the Issue Monitor and does not work with the device being used.  The System Admin will need to un-select the the Use Autofocus option in Device Maintenance

When a Photo is taken in you have the option to Keep Photo or Delete Photo.

NOTE: Photos taken within the Silvertrac App cannot be added from the device's Gallery or Album and they cannot be saved to it.  Each Photo is date and time stamped.

Selection 8: Add Note.  To add a Note to an Issue press the Add Note Icon.  You have the option to use talk to text by pressing the Voice Input or typing in your note using the keypad:

To attach the Note to the Issue press the Save Note Icon.

Selection 9: Cancel.  To Cancel an Issue from being reported and submitted press the Cancel Icon.  You will be prompted to verify you want to Cancel the Issue.  If you press Yes you will be taken back to the Property home screen. 

Selection 10: Submit.  Once you have selected the Issue you want to report and have added any optional Notes, Photos or Audio files you can press the Submit Icon to report the Issue.

Adding a Parking Issue

Adding a Parking Issue is discussed in detail in a Separate Resource Center Article.

Adding a Maintenance Issue

 To add a Maintenance Issue press the Maintenance Issue Icon.  

The New Maintenance Issue reporting page will display.  The New Maintenance Issue page has the same format and reporting options as the New Security Issue reporting page and you report, add options and submit the issue the same way.  

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