In this article we will go over why a User cannot be deleted from your .silvertracker.net portal once any data has been reported by that User, the Active / Inactive User option to block access by a terminated or employee that quits, and how to re-activate an Inactive User.

Why a User Cannot be Deleted

When an Employee User is terminated or quits a normal first reaction is to make sure they no longer have access to the Silvertrac App and or your .silvertracker.net portal and Issue Monitor by permanently deleting them from the system.

There is no "Delete" option to complete remove a User from the system because once data has been collected by that User it becomes part of the permanent record that must conform to State mandated Statues of Limitations.  Additionally, all data created and collected by each User is saved in a digital archive in the Silvertrac Servers to comply therein. 

All data collected into the Issue Monitor by each User needs to be able to be accessed through various Reports (in some cases even years later!).

All collected data is specifically attached to the User that created it and can be very helpful in cases of litigation. 

The Active / Inactive User Option - How to Block Access by a Terminated or Employee that Quits 

To block access by a terminated or employee that quits, un-check the Active User box.  Un-checking the Active User box will deactivate a User and no longer allow the assigned User Name and Password to access your .silvertracker.net site or through the handheld Silvertrac App.

To access the Active User box hover over the User tab, and Click Edit User, select Choose User,  Click on the User and then click Select User and un-check the Active User box and Click on Save User Details.

Can an Inactive User be Made Active Again?

Yes.  To Activate an Inactive User, hover over the User tab, select Choose User, make sure the "Inactive" box is checked, then click on the Inactive User and then click Select User and check the Active User box  and click on Save User Details.  

The assigned User Name and Password will now be allowed to access your .silvertracker.net site or through the handheld Silvertrac App depending on the access granted.

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