The Silvertrac mobile application requires specific permission settings on both Android and Apple phones in order to function as programmed. In this article we'll explain a few of those permission requirements and detail what the apps do with the information we have access to. 

These permissions fall under the Secure Sockets Layer (SSL) Protocol designed to protect your personal information.

First and foremost, we encourage users to visit Silvertrac's Privacy Policy for a full description of the device information the mobile app grants access to and uses. 

For additional questions or concerns regarding the privacy policy, please contact [email protected].

There are three primary areas to pay attention to when considering the access Silvertrac requires. Those areas are: 

When users first login on an android device they are prompted with the following message.

The Location Services

This Silvertrac mobile application is designed to ONLY work with the GPS location services turned on, unless those setting are changed by a System Admin. 

 In order to log in and use the Silvertrac application the GPS location services MUST be enabled. If you do not approve you may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

NOTE: Devices that have multiple Location GPS settings available should always be set to High Accuracy. Location GPS set to options such as Battery Save Mode can cause poor or no GPS readings for Issue Types created in the App.

Access to Make Phone Calls

System administrators have the ability to provide contacts mobile app users can access when they are logged in to Silvertrac. This allows users to make direct contact with supervisors or emergency contacts when the need arises. 

Silvertrac does require the mobile app user to provide access to call from the mobile phone. 

We do not have access to the call log or history and Silvertrac will not make calls from the device unless the action is prompted and confirmed by the user. 

Access to the Camera and Microphone

Finally, Silvertrac requires access the Camera and Microphone so users can include pictures and audio files with their reports. Silvertrac will not access the mic or camera unless the action is prompted and confirmed by the user. 

Identical to the Android, there are three primary areas to pay attention to when considering the access Silvertrac requires. Those areas are: