Advice and answers from the Silvertrac Team

Search results for:user role

User Role: Admin Request

How to Make a User a System Administrator… A system Administrator has full access over the entire Silvertracker.net site and therefore the User… Role is typically limited to Upper Management and Ownership

How to Add a New User

Adding a New User and Assigning a User Role and User Group in Silvertrac… You cannot however, edit an Employee User Role into a Customer User Role or a Customer User Role into… Customer User Role within the Customer User Role selections

User Roles: Employee - Guard

Lists the permissions for the Employee - Guard user type… The Employee - Guard user role can only access the handheld device to log in and respond to assigned… This user role cannot access the web-based portion of SilverTrac

User Roles: Customer - Management Company

Lists the permissions for the Customer - Management Company user type… The Management Company user role has the same access to system information / reports as a Single Property… The only difference, this user role can view ALL properties entered under a specific management company

User Roles: Employee - Dispatcher

Lists the permissions for the Employee - Dispatcher user type… The Security Dispatch user role can access all properties… This user cannot access User Accounts, Add new properties, view GPS Map or Add / Edit Management Companies

User Roles: Employee - Supervisor

What an Employee - Supervisor User has Access to in the Silvertrac Portal… Edit User: Can access and edit Customer User accounts and Employee User accounts up to Dispatcher… The main differences in portal access between the User Role of a Supervisor and a System Admin, come

User Roles: Employee - Administrator

A Review of a User with: Employee - Administrator access, or also known as, a System Admin… [Inline Video] In this article we will go over the User Role of an Employee - Administrator… A System Admin User has access to all Tabs, Options and Features that are turned on for the company's

User Roles: Customer - Single Property Manager

Lists the permissions for the Customer - Management Company user type… This user has access to the following system information/reports: Issue Monitor: This user can view… This user role cannot edit properties

Why Can’t I Save a User Group for a Supervisor? Upgrading a User to Supervisor.

Adding or Upgrading a New Supervisor – Unable to Save the User Group or Save the User Edit to the Supervisor Role… For a quick review of the access granted in the system for each User Role please see: User Role:… Supervisor User Role: Dispatcher User Role: Admin NOTE: To override the number of allowable

I Can’t Find a User in the Edit User Section

The Choose User Section is Blank… There are a couple scenarios however, that when searching for a specific user in a specific user role… Selecting the inactive box in conjunction with a User Role will display both active Users in that Role